Schedule of Availability of Service:
Monday-Friday 8:00 am-5:00pm
WHO MAY AVAIL OF THE SERVICE: All BWD Concessionaires
WHAT ARE THE REQUIREMENTS: Notice of Billing / Statement of Account
HOW TO AVAIL OF THE SERVICE :
| Step | Applicant / Client | Activity | Duration of Activity | Person in Charge | Fees | Form |
|---|---|---|---|---|---|---|
| 1 | Present Statement of Account to the Bill Collector | Check and verify account name and account number. | 1 minute | Customer Service Assistant E (Bill Collector) | Statement of Account | |
| 2 | Pay to the Bill Collector | Process payment and issue Official Receipt. | 1 minute | Customer Service Assistant E (Bill Collector) | As Billed | Computerized Loose-leaf Official Receipt |
| 3 | Wait for the Bill Collector to release the Official Receipt | Release the official receipt including the “stamped paid” statement of account. | 30 seconds | Customer Service Assistant E (Bill Collector) | ||
| 4 | Receive official receipt and “stamped paid” statement of account | Drop the “stamped paid” statement of account to the “tambiolo”. | 5 seconds | “Stamped Paid” statement of account |
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