Schedule of Availability of Service:
Monday-Friday 8:00 am-5:00pm
WHO MAY AVAIL OF THE SERVICE: Those BWD concessionaires who have disputed water bill
WHAT ARE THE REQUIREMENTS: Notice of Billing / Statement of Account
HOW TO AVAIL OF THE SERVICE :
|Step||Applicant / Client||Activity||Duration of Activity||Person in Charge||Fees||Form|
|1||Present Statement of Account to the Bill Collector||Check, verify and validate water bill based on the records available on the customer’s ledger account.||2 minutes||Customer Service Assistant E||Statement of Account|
|2||Request for re-reading||
Re-reading of water meter for counter checking.
||30 minutes||Customer Service Assistant E|
|3||Request for adjustment of billing||
Water bill is adjusted automatically if error is due to erroneous reading.
If it is due to in-house leaking it will be adjusted “once in a lifetime” only.
For those concessionaires who had already availed of water bill adjustment before can no longer avail of said adjustment for the second time.
|2 minutes||General Manager||Billing Adjustment Memo (BAM)|
|4||Pay to the Bill Collector||Process payment and issue official receipt.||1 minute||Customer Service Assistant E (Bill Collector)||Adjusted billing||Computerized Loose-leaf Official Receipt|
-- END OF TRANSACTION --