Schedule of Availability of Service:
Monday-Friday 8:00 am-5:00pm
WHO MAY AVAIL OF THE SERVICE: Those BWD concessionaires who have disputed water bill
WHAT ARE THE REQUIREMENTS: Notice of Billing / Statement of Account
HOW TO AVAIL OF THE SERVICE :
| Step | Applicant / Client | Activity | Duration of Activity | Person in Charge | Fees | Form |
|---|---|---|---|---|---|---|
| 1 | Present Statement of Account to the Bill Collector | Check, verify and validate water bill based on the records available on the customer’s ledger account. | 2 minutes | Customer Service Assistant E | Statement of Account | |
| 2 | Request for re-reading |
Re-reading of water meter for counter checking.
|
30 minutes | Customer Service Assistant E | ||
| 3 | Request for adjustment of billing |
Water bill is adjusted automatically if error is due to erroneous reading. If it is due to in-house leaking it will be adjusted “once in a lifetime” only. For those concessionaires who had already availed of water bill adjustment before can no longer avail of said adjustment for the second time. |
2 minutes | General Manager | Billing Adjustment Memo (BAM) | |
| 4 | Pay to the Bill Collector | Process payment and issue official receipt. | 1 minute | Customer Service Assistant E (Bill Collector) | Adjusted billing | Computerized Loose-leaf Official Receipt |
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