Citizen’s Charter

“Anti Red-Tape Act of 2007”

TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER
To promote transparency in the BWD with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

Vision
To be an effective partner of the community in sustaining life and development through excellent water services with utmost concern of a good management.

Mission
Committed to provide adequate, safe, sustainable, potable, and affordable water and outstanding services in a financially responsible manner through an excellent operation and development.

Objective
To provide the community with quality services, efficient water system and assure safe and potable water.

Performance Pledge
We, the officials and employees of the Bacolod Water District, commit to:

• Work promptly and efficiently from Mondays to Fridays, 8:00 a.m. to 5:00 p.m., without noon-break;
• Attend immediately on your complaints about our services and initiate corrective measures the soonest or within the day through our complaints and assistance desk;
• Make necessary measures to further improve the District’s services; Maintain credibility in the government service through transparent operations and accountability through dedication and performance;
• Ensure strict compliance with the service standards, with written explanation for any delays in frontline services.

All these we pledge, because YOU deserve no less.

LIST OF FRONTLINE SERVICES